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Shipping Policy

What are the shipping costs

Shipping is handled by Australia post and Fastway couriers and the cost is calculated and displayed on the website before you checkout.

Shipping costs are based upon product weight and delivery location and are displayed to you before you make a payment in the shopping cart checkout process. Heavier or bulky parcels will be calculated on a case by case basis depending upon delivery location and weight and this will be displayed before you finalise the purchase 

If in some cases due to remote or regional delivery the actual courier or post shipping costs are more than quoted on the website we reserve the right to contact you with the updated delivery charges - if you do not accept the extra costs for delivery we are happy to provide a refund in full and cancel your orders

Delivery Address

Please make sure you check and provide a full street delivery address including business name and shop number if appropriate so the courier does not return the order

Return to sender

If you do not collect your item or are unable to receive it and the order is returned to sender then unfortunately a re-delivery charge will apply.

Shipping times

In most cases after you order the goods are sent the same day or next day however sometimes due to large volumes we may take a day or so to ship your order. If there is a problem with delivery such as if goods are unavailable or out of stock with our suppliers we will contact you to confirm the status

Most parcels arrive within 5 business days, however for interstate, regional and remote areas please allow up to 10 business days for postage. If by then you have not received an order please check with your local post office in case they are holding your parcel for collection

International shipments can take several weeks

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your correct email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to post your goods to you via Australia Post within 7 working days; however if goods are unavailable delivery will take a little longer and we will contact you to update any delays

If you wish to query a delivery please contact us

International Deliveries

please contact us and we will arrange a custom quote for your order - however please note International Postage and delivery costs are usually very prohibitive due to the weight of our items - you can check on the Australia Post website

Important Notice re: Customs Fees
Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control.

We have no control over these charges and cannot predict what they may be, and so we advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

By law, we have to declare the status (i.e. "merchandise" ) and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, so PLEASE do not ask us to mark your parcel as a gift or underestimate the value as we cannot do it! Thank you for your understanding.